{"id":16692,"date":"2022-08-18T02:40:02","date_gmt":"2022-08-18T02:40:02","guid":{"rendered":"https:\/\/arousr.com\/content\/?post_type=ufaq&#038;p=16692"},"modified":"2022-09-29T02:28:32","modified_gmt":"2022-09-29T02:28:32","slug":"i-sent-a-message-to-support-but-i-did-not-get-a-response-yet","status":"publish","type":"ufaq","link":"https:\/\/arousr.com\/content\/ufaq\/i-sent-a-message-to-support-but-i-did-not-get-a-response-yet\/","title":{"rendered":"I sent a message to support but I did not get a response yet?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/content\/wp-json\/wp\/v2\/ufaq\/16692' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-16692-qqqwqDOL7H' data-post_id='16692'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI sent a message to support but I did not get a response yet?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Our support team works Mon-Fri during standard business hours (<em>9 \u2013 5 pm EST<\/em>). Unless your request is an emergency you will hear back from our Support teams between Mon \u2013 Fri during standard business hours. Support\u2019s goal is to respond to all messages sent within 1 business day during the work week. On weekends you can expect to get a response on the following working day.<\/p>\n\n\n\n<p>If you sent Support a message about a Technical Error\/Glitch on the App\/Site please keep in mind you may need to wait a few business back days to hear back from our Tech Team. They will need time to investigate your issue and resolve it before they can reply with a resolution.\u00a0Rest assured all your Support inquiries are always forwarded to our Tech Team to investigate as they are received. <\/p>\n\n\n\n<p>Our support email is\u00a0<a target=\"_blank\" href=\"mailto:support@telepass.cc\" rel=\"noreferrer noopener\">support@telepass.cc<\/a><\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A I sent a message to support but I did not get a response yet? Our support team works Mon-Fri during standard business hours (9  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[],"ufaq-tag":[],"class_list":["post-16692","ufaq","type-ufaq","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/ufaq\/16692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/comments?post=16692"}],"wp:attachment":[{"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/media?parent=16692"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/ufaq-category?post=16692"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/arousr.com\/content\/wp-json\/wp\/v2\/ufaq-tag?post=16692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}